LIMITED LIFETIME WARRANTY
All LUYI hardshell cases have a limited lifetime warranty with any manufacturing defects for material and craftsmanship. Warranty applies to the original owner and requires proof of purchase. LUYI USA will replace or repair moving parts, including but not limited to, wheels, handles, and locks for one year from the point of purchase. Repair and replacement will not be free after one year. Warranty is limited to LUYI products only and excludes loss of personal property.
Any case that has been used for rental purposes, exchanged ownership, or modified are not covered. Neglect, accidents, negligence, misuse, normal wear and tear, extreme temperature exposure, airline/freight mishandling, unauthorized adjustments, are all not covered.
WARRANTY CLAIM RESOLUTION
Shipping costs to LUYI USA’s facility or to the original dealer purchased from is original owner’s responsibility. LUYI USA will cover all the costs for repair or replacement parts, and return shipping.
Claimants for warranty will be required to provide a copy of the original receipt and photos of the defect. Customer is responsible for, but not limited to, the cost of shipping, packaging, and any applicable taxes to a LUYI USA service center. A LUYI USA service technician will inspect your item and determine whether or not the issue is covered by LUYI USA’s warranty. Products replaced will be of equal or better condition. Any replacement or repair will be the sole discretion of LUYI USA. If a product is not available and must be replaced, LUYI USA will substitute the defective product with a comparable LUYI product.
Warranty is subject to change and can be modified at LUYI USA Inc discretion.